Last Updated: April 11, 2026

At G-Reps, every product is made to order specifically for you. Because of this, our refund policy is different from traditional retail stores. Please read this policy carefully before placing your order.

1. No Returns or Exchanges

Because all G-Reps products are made to order, we do not accept returns or exchanges for any of the following reasons:

• Incorrect size selected — please review our size charts carefully before ordering.
• Change of mind or buyer's remorse.
• The item not meeting a personal preference unrelated to a manufacturing defect.
• Ordering the wrong item, color, or quantity.

By placing an order on greps.shop, you acknowledge and accept that all sales are final except in the circumstances described below.

2. Damaged, Defective, or Misprinted Items

We stand behind the quality of our products. If your item arrives with any of the following issues, you may be eligible for a replacement or refund:

• The item is physically damaged upon arrival.
• The item has a misprint, printing error, or manufacturing defect.
• The item received is materially different from what was ordered.

To submit a claim, you must:

1. Contact us within 7 days of confirmed delivery at hello@greps.shop.
2. Include your order number in the subject line or body of your message.
3. Attach clear photos showing the damage, defect, or misprint.

Claims submitted after 7 days of confirmed delivery will not be accepted. Once we receive your claim, we aim to review and respond within 7 working days. If your claim is approved, we will arrange a replacement order at no additional cost to you, or issue a refund to your original payment method at our discretion.

Please note: normal variations in color, texture, or minor print placement differences that fall within standard production tolerances do not constitute defects and are not eligible for a refund or replacement.

3. Late Shipment Compensation

We aim to complete production of standard orders within 3–7 working days and ship no later than the 8th working day from the date of purchase. If you have not received any shipping or logistics information by the end of the 8th working day, you may be eligible for a compensation credit of up to 10% of your original order value.

This compensation does not apply if the delay was caused by changes on your end, such as design modifications, additional requirements, an incorrect address, or incorrect contact information.

4. Lost in Transit

If your package is lost in transit and was never delivered (tracking shows no delivery confirmation), please contact us within 7 days of the estimated delivery date at hello@greps.shop with your order number and tracking number. We will investigate with our production partner and shipping carrier. If the claim is confirmed, we will send a replacement or issue a refund.

Please note: if your package is marked as delivered by the carrier but you have not received it, this is not considered lost in transit. In this case, our production partner is unable to cover the cost of reshipping or refunding. We recommend contacting your carrier directly and, if unresolved, a new order would need to be placed to have the item reshipped.

5. Order Cancellations

Orders can only be canceled and fully refunded while they are still in "In Review" status — meaning before production has begun. If you need to cancel, contact us immediately at hello@greps.shop with your order number. Once production has started, cancellations are no longer possible and no refund will be issued. We cannot guarantee cancellation even for recently placed orders, as production may begin quickly after an order is submitted.

6. Incorrect Address & Returned Packages

If your package is returned to our production partner due to an incorrect or incomplete address provided at checkout, G-Reps will not issue a refund for the original order. You will be responsible for any reshipment fees to resend the package to a corrected address. We will contact you via email with the reshipment cost and send a separate invoice before reshipping. If you do not respond or fail to provide a valid corrected address in time, the order may be forfeited without a refund.

7. Customs & Unclaimed Packages (Canada & UK)

For orders shipping to Canada and the United Kingdom, customers are solely responsible for any customs duties, import taxes, or fees charged upon delivery. If a package is not claimed at customs and is returned to our production partner, G-Reps will not issue a refund. Reshipment costs will be the responsibility of the customer.

8. Return Shipping Costs

In the rare cases where a physical return is required and approved by our production partner, the cost of return shipping is the customer's responsibility. We do not provide a freight-to-collect (FTC) service. Returned items must be unused, unworn, and unwashed. Items that are worn, stained, damaged, or altered will not be accepted.

9. Refund Processing

If a refund is approved, it will be issued to your original payment method. Please allow up to 10 working days for the refund to appear, as processing times vary depending on your bank or payment provider. You will receive an email confirmation once your refund has been issued. G-Reps does not issue refunds to a different payment method than the one used at checkout.

10. Chargebacks

We take chargebacks seriously. If you initiate a chargeback with your bank or payment provider without first contacting us to resolve the issue, we reserve the right to dispute the chargeback using your order details, your acceptance of our Terms of Service, and any relevant supporting evidence. We encourage all customers to reach out to us first at hello@greps.shop — most issues can be resolved quickly and fairly.

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